Delta Air Lines Evaluation by Kelly Barton
On June 28, 2025, a passenger named Kelly Barton endured a challenging journey with Delta Air Lines at JFK Airport. The incident began when Barton's international flight with a layover at JFK was canceled, causing a 16-hour delay.
Barton's original reservation underwent multiple changes, and they were put on standby for a 9:50am flight, downgrading their Delta Comfort+ ticket to the main cabin. Despite these inconveniences, no compensation was provided for the changes, time lost, or the downgrade of seats.
The customer service provided by Delta Air Lines during this journey was perceived as unsatisfactory, as they were unable to resolve the issues. Barton criticized the airline for poor customer service, stating that they felt uncaring towards customers.
Furthermore, Barton was downgraded from an originally booked first-class seat to Comfort Plus, losing the ability to sit next to family members. This issue was not adequately compensated, and Barton expressed dissatisfaction, stating they would not fly with Delta Air Lines again.
The check-in process with Delta Air Lines was not detailed in the provided information, nor were the meals and beverages provided during the journey. The in-flight entertainment options were also not mentioned.
Upon arrival at the airport for the rebooked flight, Barton was informed that their reservation had been canceled again. After multiple attempts to resolve the issue, they were rebooked for a standby flight on the following day.
Barton compared Delta Air Lines unfavorably to other airlines, specifically Spirit and JetBlue, suggesting that they perceived these airlines as offering better services or value. The passenger's luggage's status at the final destination is uncertain, and it remains to be seen if it will arrive on time.
Despite this negative experience, the overall value for money offered by Delta Air Lines, considering the passenger's experience, was not evaluated in the given paragraph. However, this incident raises questions about Delta Air Lines' commitment to customer satisfaction and service quality.
In light of her unfavorable experience, Kelly Barton, the passenger in question, plans to reconsider her travel choices, opting for airlines such as Spirit or JetBlue that she perceives as offering superior services or value compared to Delta Air Lines. Furthermore, as she embarks on future travels, Kelly aims to prioritize lifestyle factors, seeking airlines that prioritize customer satisfaction and service quality, in stark contrast to her experience with Delta Air Lines.
